Terms of Service

1. Scope

These terms of service govern the use of all tax flow optimization services offered by TaxFlowStep and describe the rights and obligations between clients and our premium tax service. By using our services, registering for consultations, or utilizing our tax expertise, the client fully acknowledges and accepts these conditions.

2. Service provision and engagement

  1. Engaging our tax flow optimization services requires prior consultation and written confirmation.
  2. Certain Executive or Master services may require the creation of a client profile and documentation of tax preferences.
  3. Tax guidance information, optimization strategies, and access permissions are strictly confidential and intended only for the client's personal use.
  4. The final decision on implementing tax strategies lies with the client, who assumes responsibility for their choices within our recommendations.

3. Service contracts and termination

  1. The service duration depends on the chosen tax optimization package and is specified in the respective service contract.
  2. Termination of Foundation tax services is possible without contractual penalty up to 14 days after the first consultation, provided no specific assessment work or appointment scheduling has taken place.
  3. For Executive and Master packages that extend beyond the first consultation phase, termination fees apply according to the service contract.
  4. Failure to appear at scheduled appointments without prior notification does not entitle the client to a refund of service fees.

4. Payment terms

  1. Service fees are to be paid according to the payment plan detailed in the service contract.
  2. For more extensive tax optimization projects, an advance payment structure with milestone payments may be offered.
  3. All prices are quoted in Singapore Dollars (SGD) and subject to applicable taxes.
  4. Payments are processed through secure, encrypted channels, with detailed receipts issued for all transactions.

5. Refund policy

  1. Since TaxFlowStep offers professional services and not products, our refund policy relates to service quality and fee structures. For clients who have booked our Foundation tax package and wish to terminate the services within 72 hours of signing the service contract, a full refund will be granted if no substantial work has begun. After this period or if substantial work has already been performed (including but not limited to tax assessment, preparation work, or communication with partners), the fees are non-refundable, but the services can be adjusted to meet client expectations.
  2. For Executive and Master packages, the first consultation fee is non-refundable under any circumstances, as it represents valuable professional time and already provided expertise. The remaining package fee structure follows a proportional refund policy based on documented service milestones at the time of termination request.
  3. All refund requests must be submitted in writing to info@taxflowstep.com and will be processed within 10 business days after approval.
  4. This refund policy does not apply to third-party costs incurred during the tax optimization process (e.g., assessment fees, special evaluations), which are passed on to the client at actual cost.
  5. Refund policy for specialized services: For services that include customized tax materials and specific tax services, we offer a satisfaction guarantee. If you are not satisfied with the delivered tax materials, you have the right to request a revision within 7 days of receipt. After two revisions and continued dissatisfaction, you may request a partial refund considering the services already provided and the work effort. We always strive to find a solution satisfactory to both parties and help the highest quality in our tax services.

6. Client behavior and responsibilities

  1. Mutual respect and professional communication are fundamental principles throughout the entire leadership development process.
  2. Clients are expected to provide accurate information about their leadership requirements, preferences, and personal parameters.
  3. Timely feedback on leadership strategies and recommendations is essential to help an efficient leadership development process.
  4. LeaderCentering reserves the right to terminate services without refund if client behavior hinders the leadership development process or violates ethical standards.

7. Service results and assurances

  1. Although we maintain the highest care standards, the final responsibility for leadership decisions lies with the client.
  2. Our service guarantees thorough leadership knowledge and access to our exclusive partner network but cannot guarantee the availability of certain specialized leadership solutions within a specific timeframe.
  3. Leadership assessments and evaluations are conducted with professional care but do not represent a guarantee for future leadership outcomes.
  4. We strive to provide exceptional service and value but cannot guarantee specific results or future leadership developments.

8. Liability and warranty

  1. LeaderCentering assumes no liability for damages arising from client decisions after our leadership development services.
  2. Liability for slight negligence is excluded to the extent legally permissible.
  3. The availability of our services is maintained with the greatest care; however, temporary disruptions due to technical or market-related circumstances cannot be completely excluded.
  4. No guarantee is given for the accuracy of leadership forecasts or evaluations, as leadership systems are subject to change.

9. Intellectual property and confidentiality

  1. All leadership reports, assessments, and proprietary methods remain the intellectual property of LeaderCentering and may only be used by clients for personal decision-making.
  2. The distribution, publication, or commercial use of our research materials is prohibited without express written consent.
  3. Client information and leadership preferences are treated with the strictest confidentiality in accordance with our privacy policy.

10. Final provisions

  1. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.
  2. Singapore law applies exclusively, excluding the UN Sales Convention.
  3. The place of jurisdiction for all disputes is Singapore.